I have always been keen to give feedback to services I have received from hotels, to shops and to the NHS. I recently wrote to compliment the excellent team on ward G1 at York hospital after my recent stay. Patients should be considered and involved in their care and treatment and I encourage them to do so. It's not all about complaining!
A forthcoming conference may be of use to you if this is an area of interest, by Healthcare Events.
Eighth Annual Conference
Patient Involvement and Empowerment 2009
Thursday 21 May 2009
76 Portland Place, London
The recent Ara Darzi review High Quality Care for All calls for more patient involvement and a more patient centered partnership approach. One of these measures includes patients own views on the success of their treatment and the quality of their experiences.
“The vision this report sets out is of an NHS that gives patients and the public more information and choice, works in partnership and has quality of care at its heart – quality defined as clinically effective, personal and safe” High Quality Care for All: NHS Next Stage Final Report, 30th June 2008
Chaired by Graham English Executive Director The NHS Centre for Involvement, this conference provides an important update on recent changes in patient involvement and empowerment.
As well as learning from the experts you will have the opportunity to join the conference debate: What are the critical factors that organisations should have in place to support effective patient and public involvement?
Patient involvement and empowerment: delivering high quality care for all
True involvement and empowerment
Patient involvement for patient safety
LINks: developments and moving forward
Learning from patient experience: making real change and increasing diversity
Working with patients to deliver improvement and redesign through lean thinking
Involving the patients and the public in commissioning
Managing the financial elements of user involvement
User led and user enabled services
Graham English Executive Director The NHS Centre for Involvement
Joan Saddler OBE National Director Patient and Public Affairs Department of Health
A guide to Patient Reported Outcome Measures (PROMs)
The patient/service user perspective: clinical outcomes v patient outcomes: is there a disparity?
Integrating Patient Reported Outcome Measures with clinical data
Developing a training and support programme
Techniques, tools and training for involvement
PLUS Consensus: what are the critical factors that organisations should have in place to support effective patient and public involvement?
Patient and public empowerment
Patient and Public Involvement Specialist Library
High Quality Care for All: NHS Next Stage Review final report
CPD approval being sought, IHM and PiF recognised conference
To download a copy of the conference programme, please see http://www.healthcare-events.co.uk/conf/booking.php?action=home&id=271&confbook=263850c9a222e19fdb3c382b35d5e5ca
To find out more, please either email firstname.lastname@example.org or call Hanisha on 020 8541 1399